- +027-86657060
- donald@eagle-reach.com.cn
“Thinking about what the company needs and solving what customers are anxious about” is the basic concept that Yi Hang people require. The requirements put forward by customers are the driving force for our development, the potential needs of customers are also the direction of Yihang’s efforts. Customer needs are multi-faceted and multi-level, from simple shipping booking to one-stop services such as agency commercial inspection, customs declaration, trailer, and intermodal transport; from simple business transactions to all-round business consultation; from freight forwarding selection to international payment risk control; from simple minimum price demand to the best combination of cost-effectiveness. The multi-faceted and multi-level needs of customers promote the continuous development of Yihang’s professional and comprehensive business. Yihang has grown from a simple agency transportation company to a third-party logistics company integrating agency customs declaration, international transportation, warehousing, and import and export agency. Yi Hang insists on putting customer needs first, and constantly solving the problems raised by customers through continuous self-improvement, while meeting customer needs, it also creates value for the company.
International freight involves many links, strict timeliness and huge goals, which requires the personnel engaged in it to have considerable quality and high professionalism. Yihang first requires business personnel to be proficient in foreign trade and international freight related knowledge; secondly, it requires operators to operate strictly and conscientiously; at the same time, it requires customer service personnel to track services in a timely manner; more importantly, it is reasonable division of labor, correct decisions, and effective coordination in management. “Each link and meticulous” is not only reflected in the requirements for the entire business process, but also in Yihang’s responsible attitude towards customers and his professionalism in his work. Treat customers’ affairs as your own, put yourself in your shoes and help customers foresee problems and solve them. Defei’s rigorous style and responsible attitude are important reasons why Defei won the trust of customers and recognition from peers.
oday, when international logistics giants are entering China and “designated goods” have become the largest international freight market, Yi Hang deeply realizes that the vast number of Chinese suppliers urgently need to have their own freight forwarders to handle various problems that arise in the international circulation link of goods on behalf of their own interests. With the cancellation of China’s entry into the WTO buffer period, China’s imports are also expanding. Chinese importers also need to have their own freight forwarders to handle various things for them around the world. In order to fulfill this important mission, Defei is determined to build a world-class logistics company, be the Chinese’s own freight forwarding, and safeguard the legitimate rights and interests of Chinese suppliers.
In view of Yihang’s development stage, Yihang has set its main goal for small and medium-sized enterprises and requires employees to “start from a small scale”. Specifically, it is necessary to start from small things in daily work. International freight is not small things, and every link needs to be fully focused; starting from small and medium-sized enterprises, customers are our wealth, regardless of size; starting from small profits, “not making small profits but not doing anything”, obtain the maximum cargo through small profits and quick turnover, strive for lower freight costs from ship owners and airlines, and achieve a win-win situation with customers.
Logistics with integrity, service with heart.
